Prices include shipping by FedEx or UPS to your door and include packing and insurance in continental US. Every order has guaranteed delivery. Overseas orders plus Alaska, Hawaii, US Virgin Islands, military bases and Puerto Rico we will ask you to pay actual shipping cost quoted to you by email. .At the same time our prices does not include local taxes that may (or may not) be applied to imports in your state/country. When you buy products in your local store the price that you pay most probably includes tax. When you import products from another country the import price does not include any tax, so your government sees fit to charge a tax on the import.
Refund Policy
Claim within seven days of receipt please
To begin a claim you must notify us by email within seven days of receipt of the goods. No claim will be accepted after seven days from the date that the package has been delivered to you.

Note that the following conditions do not apply to SALE and SPECIALS items. Refunds are not given on items offered on our SALE and SPECIALS.
Faulty or Damaged Paintings
It is important to note what will and will not be accepted as a defect for the purposes of a claim. Please note the following conditions.
The following defects will be accepted in a claim
1.    Non-painted marks, other than minor blemishes, on the front side of the paper (the side on which the artwork appears).
2.    Any form of tearing of the paper other than the natural deckled edges.
The following defects will not be accepted in a claim
1.    All paintings are produced on handmade deckle edged paper. Please note that specifications of handmade paper are not guaranteed and some variation in weight, size and shape is normal.
2.    Marks on the back side of the paper and small creases in the paper often occur during the painting process and handling on site as these artworks are painted by an elephant in the open air, not by a careful human in a studio. Any such marks and creases will not be considered acceptable reasons for a claim.
3.    Paint splashes, dribbles and drips are a common feature of elephant paintings and any such paint marks will not be considered acceptable reasons for a claim. Please note that we do not doctor the images of the paintings shown on this website and so if any such blemishes are present, they can be seen here before your purchase.
The action we will take in the event of a claim
Every painting is checked and double checked for possible defects before packing and we emphasize that no faulty products are dispatched. However, should unacceptable defects be found we will take the following courses of action, depending on the nature of the problem?
1.    If the defects were apparently not caused during transit (the packaging is sound but the painting is damaged) you may make a claim to us directly. There is no need to return the painting. Please take a digital photograph of the painting and the packaging and attach the images to an email. We will study the images and if it is found that a faulty product was dispatched by us we guarantee to reimburse to you the full price that you paid to us.
2.    If it is likely that the defects have been caused during transits (as evidenced by open or damaged packaging at the time of delivery) please report the problem to your local FedEx office immediately and also inform us at the same time. Please take a photograph of the painting and the packaging before releasing the package to FedEx or UPS. Mailer will send a representative to inspect the package and if the problem is found to have been caused during transit FedEx will agree to embark on a claim. A refund will eventually be made to us by UPS or FedEx. We will then reimburse to you the full amount of the refund that we receive from mailing company, within five working days of receipt.

Information Collection:
The JustGallery.net is the sole owner of the information collected on the JustGallery.net web site. We collect information from our users at several different points on our Web site.

Information Collected on Order Forms:
We request information from the user on our order form. A user must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user. Once in a while, we may send you an e-mail message advising you of new products or services on our web site. Every message will contain opt-out information, and you may choose to opt-out of these mailings at any time.